Frequently Asked Questions
Everything you need to know about styling your home with Quarters.
What is the typical delivery timeframe for furniture?
Most in-stock furniture items are delivered within 7-14 business days. Custom upholstery or oversized pieces may take 4-6 weeks depending on your location.
Do you offer White Glove Delivery services?
Yes, White Glove Delivery is available for all large furniture items. This includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most decor items in their original condition. Please note that shipping fees are non-refundable and a restocking fee may apply to large furniture returns.
Are your wood products sustainably sourced?
At Quarters, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure long-term environmental sustainability.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics partner's real-time tracking portal.
Do you offer fabric swatches for sofas and chairs?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture are perfect for your space.